Tour Fare excludes:

  • Nite tours and meals are optional for all US domestic tours;
  • International tours ~ meals is inclusive as stated on itinerary./li>
  • Admission excludes in all East Coast tour/Canada tour fares. Admission fees may be paid to your tour guide upon arrival by cash. Admission fees are subject to change without prior notice.
  • Gratuity to tour guide and driver, suggest USD $6.00 ($3.00 for tour guide and $3.00 for drive) per day per passenger.
  • Personal expenses, baggage handling fee at the airport and hotel, all type of insurance are not included in the tour prices.
  • Any visa application fee not included in the tour prices.
    Tour Fare includes:Admission in all US West Coast and Hawaii tour fares unless otherwise stated in confirmation slip.
    5D4Nb/6D/7D Hawaii tour fares includes domestic return airfares to Maui & Big Island.
  • Child Rate: Child rates apply to those 2-9 years and using existing bedding with 2 full-paying passengers (regardless of ages). Please note each hotel room can only accommodate 4 guests (adults or children).
  • Language: All tours are escorted by professional bi- or multi-lingual tour and/or driver guides (English/Chinese~ Mandarin or Cantonese). Depending on the number of passengers booked for a particular departure, tours and/or languages may be combined to operate the tours.

Tour Reservations

  • Full payment must be received at least 30 days prior to departure; otherwise the reservation is automatically cancelled.
  • A deposit of $300 per passenger is required once tour reservation is processed for International tours.
  • For international tour cancellations received beyond 30 days prior to departure, $100 cancellation fee + $200 airlines penalty  per person. A handling fee of $25 per transaction will be charged for any alteration or revision made to a reservation.
  • For international tour cancellations received beyond 21 days prior to departure, $500 cancellation fee + $200 airline penalty per person.  A handling fee of $50 per transaction will be charged for any alteration or revision made to a reservation.
  • For international tour cancellations received beyond 14 days prior to departure, $800 cancellation fee + $200 airline penalty per person.  A handling fee of $75 per transaction will be charged for any alteration or revision made to a reservation.
  • For international tour cancellations received beyond 7 days prior to departure, $1000+up cancellation fee**varies according to type of tour + $200 airline penalty per person.  A handling fee of $100 per transaction will be charged for any alteration or revision made to a reservation.
  • For domestic tour cancellations received beyond 14 days prior to departure, $50 cancellation fee per person. A handling fee of $25 per transaction will be charged for any alteration or revision made to a reservation.
  • For domestic tour cancellations received beyond 7 days prior to departure, $100 cancellation fee per person. A handling fee of $50 per transaction will be charged for any alteration or revision made to a reservation.
  • For cancellations received within 7 days to departure, no refunds and tour rearrangement.
  • Failure to participate in the tour is considered forfeit. There will be no refunds.

Tour Cancellation

  • All the cancellation policy has to refer to Travel Online.
  • Travel Online reserves the right to refuse any passengers without full payment before departure.
  • We reserve the right to cancel the tour prior to departure, and refund payment if the number of participants is inadequate to form a tour group.
  • No refund or reimbursement for any voluntary giving up of tour and/or accommodations.
  • No refund available on departure date and/or after the journey has commenced (including denied and/or rejected by Immigration Department or Custom of destination).
  • When you make reservation, please confirm your passport name. Once ticket issued, penalty will apply.

Responsibility

  • Passengers have to be responsible for personal document for Canada (exp: Alien card, passport, Visa, Reentry permit or airline ticket).
  • Based on local fire safety regulation, each room not more than 2 beds, 4 persons (including Infant). Children between 2-11 years old must share room with at least 2 adults with twin base, except paying full fare can share room with 1 adult.
  • All tour arrangement will be subject to the itinerary and Travel Online accepts no responsibilities for consequences due to neither condition, riots, strikes, damage or loss of travel document and unexpected non-availability of local hotels that are beyond our control. Should any change or delay caused by the above. We will substitute with similar itinerary and hotel accommodation and extra expenses incurred will be responsible by the tour participant without objection.
  • Any expenses on the change of the tour program or tour meals at request of the tour participant will be borne by the passengers.
  • Travel Online acts only as agent for the transportation / airline companies and assumes no responsibility for any injury, loss or the independent transportation / airline company, these issue are subjects to those terms and contracts under which these services are provided.
  • We reserve the right to refuse any passengers who may hinder the progress of a tour. The utilized portion of the tour will be refunded on a pro-rata basic. Articipants should strictly abide by the laws and regulations promulgated by the government country of the visiting country, including but not limited to immigration and Customs Laws and Regulations. Travel Online will not be responsible for any and all penalties due to any regulations of the government of the visiting country.
  • We reserve the right to adjust the tour arrangement your professional travel agent.